Add state tax return (applies to all 50 states)

F.A.Q.

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Who receives my mail? How is it different than a PO Box?

All addresses are professionally-staffed, secure, full-service locations able to receive your mail and packages. Your location is a real street address that can receive packages from UPS, FedEx, DHL and USPS, as well as magazines and mail. With a PO Box, only USPS deliveries are accepted, and you don't get any of the benefits of having your own Digital Mailbox, with 24/7 access to your mail from anywhere.

 

What will my address look like?

Addresses vary by location. Your personal mailbox number will most often appear on the same line as the street address. Some locations are suite addresses. You cannot choose your own box number.

Sample address:

Your Name or Company Name
400 Rella Blvd. Suite 123
Montebello, NY 10901

 

When can you start accepting mail or packages for me?

We can accept mail or packages as soon as you create an account. However, you cannot access your mail until you submit a signed Form 1583 and two forms of ID.

 

How will I know if mail or packages arrived at my address?

You will receive alerts via push notification to your phone or email whenever something has been received.

 

Should I file a temporary change of address form with my post office?

You can file a Temporary Change of Address form with your local post office in order to have your 1st Class mail forwarded to your Digital Mailbox mailing address. A Temporary Change of Address is good for 6 months and may be renewed for another 6 month

 

Can I use my mailing address as a permanent address?

Yes, you can use your address for all of your mailing needs ongoing. However, if you file a Permanent Change of Address form with the USPS to forward your mail, be aware that the USPS will not forward mail from your mailing address to a new address. For long-term use, sign up for the One Year plan, pay for only ten months, and get two months free!

 

What do you do with junk mail?

We carefully sort out and recycle or discard all junk mail such as flyers, circulars, advertising, and catalogs, classified by the USPS as 'Standard Mail.' Junk mail does not count toward your items per month received.

 

Which credit cards do you accept?

We accept American Express, Visa, MasterCard or Discover.

 

Can more than one person share a mailbox?

Yes. You may add up to 4 additional names onto your mailbox. Make sure to add the additional names in box 12 of Form 1583. Each person added will require their two forms of ID. Adding additional names after 30 days from signup may require an additional fee.

 

Can I open more than one mailbox?

Yes. Click the ‘Add Location’ button in your online mailbox. Choose from over 600 locations. View and manage all your mailbox locations from one login.

 

Can I cancel my plan?

You may cancel your service at any time prior to the next billing date to prevent automatic renewal. To do so, look under Account > Manage in your online mailbox or under Settings in the app.

 

What is your refund policy?

You may receive a full refund for mailbox rental fee within the first 30 days if you did not use your account to receive mail or for any other purpose.

 

Can I change my plan?

Yes. If you have a monthly plan, you may change your plan at any time, effective with the next billing period. You may also change from a monthly plan to a yearly plan, effective with the next billing period. But you may not change from a yearly plan to a monthly plan until the yearly billing period ends.

 

 

What is Form 1583? Why is it necessary?

Form 1583 provides basic information to verify the identity of the postal mailbox renter and to indicate the Commercial Mail Receiving Agent (CMRA) that receives and handles mail on behalf of the mailbox renter. The United State Postal Service requires that Form 1583 be filed with the CMRA, which delivers it to a local post office and keeps a copy on file. Form 1583 must be properly signed by the mailbox renter and notarized by a notary public, justice of the peace, bank officer, or lawyer. Only after the CMRA has a properly completed Form 1583 with two valid forms of ID, will you be able to access and request tasks for your mail.

 

Which ID's can I provide for Form 1583?

Two forms of identification are required. At least one ID must have a photograph of the mail recipient. Acceptable ID's include: valid driver's license or state non-driver's identification card; armed forces, government, university or recognized corporate identification card; passport or alien registration card or certificate of naturalization; current lease, mortgage or deed of trust; voter or vehicle registration card; or a home or vehicle insurance policy. Unacceptable ID's include: Social Security cards, credit cards, and birth certificates.

 

 

What is a notary public?

A Notary Public is someone with legal authority to witness and certify a signature. If you are not able to find a notary public you may also have a lawyer or local bank witness your signature. You may also use an online service likewww.safedocs.com.

 

How do I send the 1583 form and ID to you?

We make it easy for you to submit your information. First, you can download a Form 1583 right from your Digital Mailbox already filled in with your information, other than any additional mailbox recipient names. After you sign and get it notarized, with the click of a button, you can upload a scan of your Form 1583 and ID's directly from your Digital Mailbox to your mailing address location. Alternatively, you can scan and email them or send by postal mail to your mailing address location. We are unable to accept forms via fax.

 

For a family, how many 1583 forms need to be filled out?

Adult children (age 18 and older) must provide their own signed and notarized Form 1583 and 2 forms of ID.

 

I don't have a company. What should I write in the Form 1583?

Leave the company information on Form 1583 blank. Your account will be opened in your personal name.

 

How long does it take to process my 1583 form?

The 1583 forms are reviewed before being accepted. Allow a day or two for the 1583 form to be approved. If you have any questions about a form that was submitted, please contact your mail center directly. You will find their contact information at the bottom of your confirmation e-mail.

 

Can I use the same 1583 form for multiple locations?

No. You must file a new 1583 form for each mailbox location you open.